TERMS AND CONDITIONS

THE FOLLOWING TERMS AND CONDITIONS SET FORTH BELOW SHOULD BE READ CAREFULLY AND UNDERSTOOD. BY CHECKING THE BOX THAT INDICATES “I READ AND ACCEPT THE TERMS AND CONDITIONS”, YOU GIVE YOUR CONSENT TO BE SUBJECT IN ITS TOTALITY TO THE STIPULATED IN THIS DOCUMENT.

Terms and conditions for Reservations and cancellations of services marketed by Mayan-Destinations.

Organization and responsibilities: The Internet site www.cancuntravelgroup.com site which is owned by the legal entity Mayan Destinations S.A. DE C.V., (Mayan-Destinations), informs you that it acts as an intermediary between the end users and the entities or persons in charge of providing the air or land transportation services, lodging, food, or any other service contracted through the Mayan-Destinations Internet site. In this sense, Mayan-Destinations is committed to comply with the aforementioned services, with the exceptions specified in this document as Reservation and Cancellation Policies; and is not responsible for the non-compliance of said entities in the execution of their obligations, nor for unforeseen events caused by strikes, weather conditions, delays, earthquakes, quarantines, as well as for the material, personal or moral damages that the passenger may suffer due to loss, damage or theft of luggage, nor for accidents, illnesses or deaths. These “General Conditions” are governed by the rules of civil and commercial law and other applicable laws.

Observations: The prices indicated may be modified without prior notice, whether due to a change in the cost of any service, or due to variations in the monetary exchange rate.

Reservation and Cancellation Policies. All reservations must be requested and will always be confirmed in writing through the official channels of this service provider, understanding as official channels of Mayan-Destinations, the following: E-mails: ventas@cancuntravelgroup.com info@cancuntravelgroup.com

Telephones: +52 (998) 887 0808 / 898 4933

Website: www.mayandestinations.com

Accredited personnel: The sales person working for Mayan-Destinations directly, as a sales agent. In order to be booked, all services will require to be previously paid in full or guaranteed, according to what has been agreed in each case, and cancellation periods are established according to the following specifications.

In the case of Circuits and Tourist Packages:

  • If the reservation is cancelled two months (60 calendar days) or more in advance, there will be no penalty.
  • If the reservation is cancelled between 30 (thirty) and 59 (fifty-nine) calendar days prior to the trip, a 30% (thirty percent) penalty of the total cost of the service will be charged.
  • If the reservation is cancelled up to two weeks before the trip (before 15 calendar days), 50% (fifty percent) of the total amount of the reservation will be taken as penalty, and finally, if the reservation is cancelled within 7 (seven) calendar days before the day of the services, or is not properly cancelled in the terms stated in the paragraph above, causing a no-show, the penalty will be 100% (one hundred percent).
  • The total refund of the contracted service may be made, as long as the cancellation request is made through the official channels to the Mayan-Destinations Reservations area, 48 (forty-eight) hours in advance (two days before the day the contracted service is to be rendered).
  • Between 24 (twenty-four) and 48 (forty-eight) hours the service may be modified at no cost, and in case of cancellation the refund will only be 80% of the amount paid.

 

IMPORTANT NOTE: All cancellations must be informed by e-mail with acknowledgement of receipt to: E-mail: ventas@cancuntravelgroup.com info@cancuntravelgroup.com

Important: Cancellations will not be accepted by telephone or by express message.

UNUSED SERVICES AND CLAIMS.

  • There will be no reimbursement for partial or total services not used by free and spontaneous will of the client.
  • Claims of any nature must be sent in writing to the address of our offices located at Av. Chichen Itza Mza. 11 Lote 1 Dpto. E Sm 32 M, Cancun, Quintana Roo 77508 Mexico maximum within 30 (thirty) calendar days after the service.

 

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